Which license option should I choose when ordering SecureRecovery for Excel?
Consult our Licensing page for information about different options and choose an appropriate product.
I have a damaged or corrupt spreadsheet. Will SecureRecovery for Excel restore the missing cells?
SecureRecovery for Excel can recover Excel spreadsheets that have lost data due to corruption, deletion, virus damage or for various other reasons. It is a powerful tool with excellent ease of use and state-of-the-art features.
By trying the free demo of SecureRecovery for Excel, you can easily determine whether the software will be able to restore your files effectively. After running the tool, you will be able to see whether your spreadsheets can be restored and which cells (if any) are permanently damaged.
How is the free demo version of SecureRecovery for Excel different from the commercial version?
While the full version can recover complete spreadsheets, the demo will only recover a limited number of cells. Past this point, recovered cells will be replaced with generic placeholder text. If a cell is unrecoverable, it will not appear with the placeholder text. Please note that formatting, stylesheets and other elements may not be recoverable if they do not appear in the demo output.
Before using either the demo version or the full version of SecureRecovery for Excel, we strongly recommend making backups of all of your damaged spreadsheets.
My recovered spreadsheets have a smaller file size than my original spreadsheets. Is this a sign of serious data loss?
Not necessarily. When cells are damaged or portions of your spreadsheet are unreadable, SecureRecovery for Excel replaces the damaged areas with blank space, which can result in a smaller file size. This typically does not affect the usability of the recovered files.
Some features (such as advanced formatting) may be supported or unrecoverable, which would also result in a smaller file size. Also, the demo version of the software almost always outputs a relatively small file, since recovered cells are entirely replaced with placeholder text.
Can this tool recover files that use Excel formats that were created with Google Docs or another program other than Microsoft Excel?
Yes, provided that the files were readable with Excel.
Microsoft Excel crashes when attempting to read the recovered spreadsheets. Is there a fix or workaround for this?
In very rare instances, this can occur due to corruption. We recommend accessing the original corrupted file in Safe Mode, which will allow SecureRecovery for Excel to replace complicated formulas with their values.
You can enable this option by checking the Safe Mode checkbox when selecting the files you want to recover. Safe Mode should only be necessary in extraordinary circumstances, so please contact our technical team with a detailed description of the issue if this occurs.
I need to recover a large number of Excel files. Can I run SecureRecovery for Excel through a command line call?
Yes. Command line access is available for Enterprise and Service license holders. It is not an available feature for Standard users.
Use the following command line call:
Do not use angle brackets, and check to make sure that you have created an output directory before you attempt a recovery. To replace groups of symbols or individual symbols, use ‘*’ or ‘?’ respectively.