How can I use the demo version of SecureRecovery for Outlook to determine whether my mailbox will be recoverable?
The demo version is very similar to the full-featured version, but with limits on the number of recoverable messages (letters) in the targeted mailbox.
After running the demo, you will see three recovered letters, with demo text in place of various other elements. Attachments will not be recovered through the demo program. The demo also replaces text with placeholders to identify the recoverable data, and if you do not see any placeholders in a certain area, SecureRecovery for Outlook may not be able to successfully recover that part of the file.
The full version of SecureRecovery for Outlook will be able to restore all of the mailbox, including attachments. We recommend running the demo, looking through the sample recovery file, and using that information when deciding whether to purchase SecureRecovery for Outlook.
How do the product licensing options differ from one another?
Different licensing options are available for commercial and private use, and product features can vary with your licensing scheme. Please review our full Licensing page to make an appropriate decision.
My recovered mailboxes seem physically smaller -- the file sizes are different from what I remember. Is this normal, and does it mean that I am missing data?
This is a normal effect of the Outlook data recovery process.
SecureRecovery for Outlook will not be able to recover some severely corrupted data, and it will replace these bad file areas with blank space. This usually does not affect the readability of your email messages, and file attachments are usually fully accessible. However, the size of your recovered file may be somewhat smaller than the original (corrupted) file.
Size issues can also occur if SecureRecovery for Outlook repairs a file with unsupported features, as the features will not be recreated in the finished file. Finally, the demo version uses placeholders and does not recover any attachments, and this can also decrease the total file size.
When I attempt to open a recovered mailbox, it appears to be blank. What is causing this, and how do I fix the problem?
This is an issue that occurs due to an error in the file write process. It often results from conflicts with antivirus software.
In order to fix the problem, you may need to temporarily deactivate any antivirus programs running on the target computer. To keep your machine protected, be sure to re-enable your virus protection when the data recovery process is completed.
Can I run SecureRecovery for Outlook through the “Run” command in Windows, or create batch files to automate the data recovery process?
Yes, provided that you have a Service or Enterprise license (the Standard license does not support this feature). The command line call for the program is:
When creating your calls, you may use ‘*’ to replace groups of symbols (for instance, *.pst) and use ‘?’ as a replacement for individual characters (for instance, ???July.pst). Always create the directory for the recovered Outlook files before you run the recovery utility.
What are the differences between SecureRecovery for Outlook and the ScanPST utility provided by Microsoft? Will my chances of a full recovery increase if I use both of these programs?
Also known as the InboxRepair tool, Microsoft’s ScanPST is a powerful program that allows users to restore corrupt mailboxes.
Unfortunately, it is not comprehensive, and it cannot treat certain types of corruption. This is especially true when part of a file’s internal structure has been overwritten or damaged. SecureRecovery for Outlook attempts to restore and fix incorrect structures within a PST file, while ScanPST simply eliminates these inconsistencies. SecureRecovery for Outlook will therefore provide the best overall chances of success.
Before using any data recovery tool, back up the target files (in this case, the corrupt PST files) to avoid accidental data loss
Will this program treat Outlook Express files?
This application is designed for files created with Outlook, not files created with Outlook Express. To recover corrupt Outlook Express data, please use SecureRecovery for Outlook Express.